Remote Access

AppGate 11

The AppGate client allows your computer to connect into Aintree on a VPN connection.  This connection is secure and uses two-factor authentication to allow you to connect. Two-factor authentication works when you enter your Active Directory username and password and then a code is generated on your mobile phone, that code lets you connect to Aintree.

Using the AppGate client you can connect to the Terminal Server Farm or the Cloud (additional software is required for that)

Windows Installation

  1. We have packaged up the necessary components into one installer
  2. Download the software to your computer and run the file
  3. Accept all the defaults (keep clicking Next)
  4. You may prompted to Trust the device for Cryptzone, you are safe to trust this
  5. When the installation has finished you can click Finish

You will now have an AppGate icon on your desktop

Mac Installation

AppGate is not currently supported on the latest version of the MacOS (El Capitan)

  1. Download the Tunneling Driver to your computer and install the driver
  2. Download the AppGate Client to your computer and install the software
  3. Accept all the defaults (keep clicking Next)
  4. When the installation has finished you can click Finish

You will now have an AppGate icon on your desktop

Cloud on Windows

To be able to do this you need to call the Service desk to ask them to put you in the correct security group. Please ensure you have first followed these instructions to upgrade to the latest version of Appgate which includes the installation of the tunneling driver.

To gain access to the Cloud desktop from home you also need to install the Vmware View client on your home PC. The Windows versions of the clients have already been preconfigured.

  • Download the Windows 32bit VMware View Installer
  • Download the Windows 64bit VMware View Installer

Windows Installation

  1. Download the correct version of the VMware View Client for your version of Windows
  2. Double-click the installer and click Next
  3. Click Install
  4. The software will now be unpacked and installed
  5. Click Finish
  6. You should now have a VMware Horizon View Desktop icon

Logging into the Cloud on a Windows PC

  1. Ensure you have
    1. The AppGate Tunneling Driver installed
    2. The AppGate Client installed
    3. The VMware View client installed
  2. Start the AppGate client and authenticate back to site using your One Time Password (i.e. the SMS text message or the SecurEnvoy phone app)
  3. You should be presented with the following screen
    appgate_cloud01
  4. Double-click the VMware View Client and it should then be marked with a Green tick
  5. Minimize AppGate and double-click the VMware Horizon Client on your desktop
  6. Double-click cloud.aintree.nhs.uk and you will be prompted for you username and password
  7. You are now connected to the Aintree Cloud

Cloud on Mac

Mac Installation

To be able to do this you need to call the Service desk to ask them to put you in the correct security group. Please ensure you have first followed these instructions to upgrade to the latest version of Appgate which includes the installation of the tunneling driver.

To gain access to the Cloud desktop from home you also need to install the Vmware View client on your home Mac.

  • Download the MacOS VMware View Installer
  1. Download the Mac version of the client
  2. Mount the dmg file and run the installer as normal
  3. You should now have the VMware View icon in your applications folder, you can drag this to your desktop for ease of use
    appgate_cloud02
  4. Double-click on the VMware View Client icon and the below window should open
    appgate_cloud03
  5. When asked to input the connection server Hostname details please enter the following address  10.52.149.206
  6. If you are not asked for the connection server click the cloud with the “+” sign on (top right of window)to add the Hostname address details
  7. Click on the Vmware View Client - Preferences – and ensure the button to “Do not verify server identity certificates is ticked
    appgate_cloud04

Logging into the Cloud on a Mac

  1. Ensure you have
    1. The AppGate Tunneling Driver installed
    2. The AppGate client installed
    3. The VMware View client installed
  2. Start the AppGate client and authenticate back to site using your One Time Password (i.e. the SMS text message or the SecurEnvoy phone app)
  3. Now login to Appgate as normal and choose the role “Aintree Virtual Desktop” once you do this the below window should appear. Please click on the VMware View Client and the green tick should appear. This means that the correct ports are connected for you to use the VMware View Client
    appgate_cloud05
  4. Now login to Appgate as normal and choose the role “Aintree Virtual Desktop” once you do this the below window should appear. Please click on the VMware View Client and the green tick should appear. This means that the correct ports are connected for you to use the VMware View Client
  5. Next go to the VMware View Client icon, click on it and a window should open, please click on the cloud logo
  6. At this point enter your trust username and password when prompted. Ensure that in the "DOMAIN" box, Aintree is selected.

SecurEnvoy

Currently most of our users log into Appgate by getting a OTP (one time password) text to their mobile phone. The trust has recently implemented a more convenient and more reliable method called SecurEnvoy. This involves following some instructions on an enrolment email and downloading an app on your android, windows or iPhone. Once enrolled you will never have to wait for a text message again, but use the code on the phone in place of the current password deliver by text.

Over the next few months all users will be moved over from the Nordic edge text method to securEnvoy but to enrol now please contact the service desk and ask to be enrolled. Once enrolled you will receive an email explaining the enrolment process, as this email can only be sent in plain text here are some easy to follow instructions.

Once you have received your enrollment email;-

  1. Click the link to take you to the enrollment site
  2. Enter your PC username and password and click Login
    securenvoy02
  3. Enter the six digit passcode from your enrollment email in "Section 2" and click Login
    securenvoy03
  4. If you haven't already downloaded the SecurEnvoy app to your phone then you should do so now
  5. Start the app on your phone and click the Add button in the bottom corner
  6. You can either Scan the QR Code with your phone or manually enter the code into your phone
    securenvoy04
  7. Your phone will now display an eight character code that you need to enter into the Step 4 box
  8. You will then get confirmation that you have been enrolled
    securenvoy05
  9. Click OK on your phone