Outlook Asks for Logon Information

OutlookMRMFeature

Symptoms

When you start Outlook you are prompted for login information to an unknown application. This issue can sometimes arise when you are connected in remotely via AppGate.  The system that Outlook is trying to connect to is Meeting Room Manager but it either cannot connect or the plugin has not been configured properly.

The login box looks like this.

OutlookMRM

Resolution

  1. Close Outlook
  2. Download this registry fix which is contained in a zip file
  3. Unzip the contents to you computer
  4. Double-click the registry fix, you will receive the following pop-up
    OutlookMRM2
  5. Click Yes
  6. The registry keys should now be written and you can restart Outlook